My Data

The data collected (such as your name and contact details) is intended solely for the Terres Rouges Collection teams as part of the commercial relationship with customers. The data is kept for 5 years from the end of the relationship with the customer.

In accordance with the Data Protection Act and the GDPR, you have the right to request access to the personal data collected about you, to rectify it, to request its deletion, or to exercise your right to limit the processing of your data by contacting us through our contact form. You can also set directives regarding the retention, deletion, and communication of your personal data after your death. In accordance with the European Regulation on the Protection of Personal Data, you have, as of May 25, 2018, a right to limit the processing of your data, as well as a right to data portability if the conditions are met. You can also file a complaint regarding the processing of your data with the CNIL. If you believe, after contacting us, that your “Data Protection” rights are not being respected, you can file a complaint with the CNIL.

What data do we collect?

This data includes your last name, first name, phone number, email address, and any information provided by you. We store what can be connected to you.

Data created and collected during communication includes information about the communicating parties, connection time, routing information, data transfer protocol, connection format, and location information.

When browsing the Internet, “measurement data” is collected using cookies. This data cannot be associated with a person.

The customer information we collect helps us personalize and continuously improve your shopping experience on Terres Rouges Collection services. We use this information to process orders, deliver products and services, process payments, and communicate with you regarding your orders, products, services, and promotional offers, maintain and update our records and your accounts with us, provide you with content such as wish lists and customer reviews, and recommend products and services that may interest you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website, and enable third parties to provide technical, logistical, or other functions on our behalf.

Collection, retention, extraction, and processing of personal data:

Register of data collected directly through Terres Rouges Collection services:

Contact Form

Data collected: last name, first name, phone number, email address, and message

Purpose: Customer relationship management

Data retention: Database storage

Retention period: 5 years

Data access: Terres Rouges Collection customer service

Is data stored or processed outside the EU: Yes

Newsletter Registration

Data collected: email

Purpose: marketing emails

Data retention: in database

Retention period: Customer lifetime / Customers inactive for 2 years are deleted

Data access: Terres Rouges Collection marketing department

Is data stored or processed outside the EU: Yes

You can of course unsubscribe from our newsletter at any time by clicking on the unsubscribe link provided at the bottom of the email or by contacting our customer service.

In accordance with the “data protection” law, you can exercise your right to access the data concerning you and have it corrected by contacting our customer service.

Is my data shared?

We only share your data to the extent permitted by applicable law.

When we use subcontractors, we sign a security agreement with them that also covers the use of your data. We are also responsible for this type of handling on your behalf.

The following will have access to your personal data:

• Our company staff.
• Our subcontractors: hosting provider, payment service provider, CRM tool, newsletter service provider, delivery provider.
• Where applicable: public and private organizations, exclusively to meet our legal obligations.

What is a cookie?

Unfortunately, it’s not the delicious little chocolate chip cookies. When you visit a website, the publisher may place cookies on your browser. This text file allows the website to improve your experience on the site by remembering your computer during your next visits.

How we use cookies:

Technical and Functional Cookies

These cookies are necessary for the proper functioning of the site and for ordering products. They improve your browsing and allow certain functions to be performed. A technical cookie can, for example, be used to keep the contents of your shopping cart in memory, remember your answers entered in a form, or your preferences regarding the site language.

Advertising Cookies

Advertising cookies can be created not only by our site but also by other websites and applications displaying advertisements, announcements, widgets, or other elements on the displayed page. These cookies can be used to personalize and measure the effectiveness of advertising or to perform targeted advertising. These advertisements can also be offered to you based on your geographic location.

Social Media Cookies

Social media cookies allow you to share content from our site on social networks and to make known, on these networks, your opinion or your use of our services by clicking on the “like” and “share” links. These cookies can also track users’ browsing on the site.

Audience Measurement Cookies

These cookies, also called “analytical cookies,” allow us to measure the number of visits, the number of page views, and user activity on the site. They may collect your IP address to determine the city from which you are connecting. Audience measurement cookies allow us to generate traffic and browsing statistics for our site in order to improve our performance. The cookies used also help identify browsing problems and ultimately resolve them.

How to delete cookies?

Cookies are intended to improve your browsing on Terres Rouges Collection. Each browser offers a different solution, here’s how to proceed:

For Microsoft Edge, please click here

For Mozilla Firefox, please click here

For Google Chrome, please click here

For Safari, please click here

This space is intended to allow you to learn about the various elements in place on our site but also to configure a set of authorizations or refusals regarding the processing of your personal data.

If you have questions or a privacy concern, you can write to us through our Contact Us section.

Data Controller

Marianne CLAIS

contact [at] terresrougescollection.com